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Service Desk Mission Statement
“To help our customers make the best use of technology in the support of Diagnostic Centers."
Service Desk Values
Resolve problems, not just provide quick fixes
Be proactive, not reactive, prevent problems from happening Be courteous and professional Our top priority is to minimize customer down time List of Services
Problem recording, tracking, ownership, and resolution. Problems that cannot be resolved immediately will be passed on to the appropriate group or area, and monitored for resolution. User will be given a tracking number to follow up if a problem resurfaces. Provide remote for licensed users only. |
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